Moving Interstate

Frequently Asked Questions about Moving Interstate.

Do you dismantle or reassemble furniture?
Many items will travel much safer if they have been dismantled or flat packed and it will also save space in the vehicle which will in turn save you money when moving interstate. Should you require items to be dismantled or re-assembled by our removalists, please let us know so that we can provide you with an accurate quote for your furniture removals.

Do you require a deposit?
Regardless of the moving company you select to help you with moving interstate, a deposit should always be made to confirm your booking and hold your position on the removals truck.

How and when should I pay?
Payment for deposits can be made directly into our account or by filling out our credit card form on your booking confirmation. Payment for the remainder/balance can be made by direct deposit, cash, bank cheque or credit card upon collection of your goods.

How do I know how much space I will need?
When filling out our online removals quotes form, please take as much time as you need. We can only be as accurate as the information you supply. Once this is complete we can ascertain the amount of space required for your load. Please do not measure every item with a tape measure as this will not give you a correct stackable cubic meter value.

How do they send my furniture? Does it stay in the same truck that picks it up?
At Alliance, we always try to keep items on the same truck as they were picked up in. However, due to access for the removals truck and other variables this can not always be achieved. All staff and removalists use state of the art packing materials so double handling is not an issue.

How early should I book?
Depending on circumstances at least 2 weeks notice should be given to ensure your position on the truck and ensure the dates that are required can be met. Short notice bookings will be taken but a guarantee on dates can not always be made. As most things in life “ first in best dressed”.

How firm are your prices?
Our pricing will be as accurate as the information you provide. Generally pricing/quotes will only change due to access issues that weren't previously discussed or extra items other than what was quoted upon. Most clients when moving interstate tend to under estimate the amount of cartons they have so take the time to access the amount of cartons you will require.

How long does it take to move my goods interstate?
Again this is dependant on the area of uplift and delivery, dates required and your needs. Please do not hesitate to contact the office and one of our friendly staff can assist you with any queries.

How much will it cost to move?
This is solely based on what you have to be moved. If your removal is interstate or long distance it may be worth while having a garage sale or cleaning and throwing out items that have you may not need in your new residence. Some items can cost as much to transport as replacing with new items at your destination.

I have a business and need to ship products to other states, can you help?
We certainly can, Alliance specialises in commercial transport so please contact our office and discuss your interstate transport needs.

Is the price worked out on an hourly basis or by a cubic volume?
Local or short distance removals are calculated on hourly rate. All long distance and interstate removals are calculated on a per cubic meter volume. This ensures the best rates & price possible for all of our clients.

Part of my promotion package at work includes all relocation costs, how does this work?
Alliance is more than happy to discuss your relocation with yourself or employer and we can send an invoice to whom it is required.

What if my shipment is very small?
No problems, at Alliance no job is to large or to small. Check out our Backloading options.

What is a backload?
A backload is using the space available on a vehicle generally on a return trip.

When is the best time to move?
This will depend on personal circumstances. Alliance has vehicles running all year round (even over Christmas ) and can offer all services at any given time. We understand that different circumstances will mean a different set of variables. But not to worry, as we are experts in our field and can handle any situation and requirements you have.

Where can I get packing materials?
Please contact our staff for details of packing material stockists in local your area.

Do your removalists have the correct vehicles and equipment to handle my furniture?
The removalists at Alliance only use professional furniture relocation vehicles and equipment.

Do I need to be present during the moving process?
It is our recommendation that you or a representative should be present on uplift/pickup and delivery. This insures that all items that a meant to be transported are, and items are placed in the appropriate position on delivery. If this is not possible we still can be of assistance, although documentation may have to be arranged prior.

Do I pack my own boxes, or do you do all the packing for me ?
All quotes will be based on our clients packing their own boxes, unless otherwise requested and stated on the quote. Alliance has trained professionals in pre packing should you require this service.

I need to move house but my new place is still not ready, can you help me?
Not a problem, if storage is required please state the time frame in our special requirement section on our online quote form and all arrangements can be made for a smooth transition.

If I'm only using the space I need, what goes on the rest of the truck?
If you have requested the sole occupancy of a vehicle, then the space is left as is. If it is on a backload, other clients may be collected and delivered on the same vehicle as your goods are on.

Is there anything I have to do to prepare appliances such as washing machines before the removal?
All washing machines should be empty of water. All fridges should be turned off a few hours prior to uplift. All freezers should be emptied at least 24 hrs prior to uplift to ensure they have fully defrosted. Please note, should you have the original cartons/foam inserts for items please let our removalist know as these cartons and inserts are designed specifically for safe travel. If this is not possible our removalists will wrap and pack everything in a professional manner to avoid damage. Any small appliances should be boxed in T-chest or book box size removal carton.

What does the Exclusive Use Service involve?
Exclusive service is the sole occupancy of the removals vehicle, this does involve extra costs but as the service states, you have exclusive access to the space and time frames of the removal vehicle. This service usually suits medium to large removals (4 bedroom and up approximately).

Will there be any paperwork?
All professional removal companies should provide you with a written quotation and confirmation of your upcoming furniture removals and booking confirmation. Be wary of companies that do not supply paper work as often these are small back yard operators.